Shipping Policy

Last Updated: [25th February 2026]

This Shipping Policy explains how we deliver artwork and products purchased from Porta Ionica Interior Styling and Design.

1. Processing Time

All orders are processed within [10] working days after payment is received.

Custom or commissioned artwork may require additional processing time, which will be confirmed at the time of order.

Orders are not processed on weekends or public holidays.

2. Delivery Areas

We currently ship to:

☐ United Kingdom only
☐ United Kingdom and selected international locations
☐ Worldwide

[Select applicable]

If you require delivery outside our standard areas, please contact us at:
📧 info@portaionica.co.uk

3. Delivery Methods

We use trusted courier services to deliver your orders.

Available delivery options will be displayed at checkout.

A tracking number may be provided where available.

4. Delivery Times

Delivery times are estimates and may be affected by customs, weather, or courier delays.

5. Shipping Costs

Shipping costs are calculated at checkout and depend on:

Any applicable customs duties or taxes are the responsibility of the customer.

6. Customs & International Orders

For international deliveries, customers are responsible for:

We are not responsible for delays caused by customs authorities.

7. Damaged or Lost Items

If your order arrives damaged or is lost in transit:

Please contact us within 48 hours of delivery at:
📧 info@portaionica.co.uk

Include:

We will arrange a replacement or refund where appropriate.

8. Incorrect Address

Please ensure your delivery address is correct.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Additional shipping charges may apply for re-delivery.

9. Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the courier.

10. Contact Us

For shipping enquiries, contact:

📧 info@portaionica.co.uk
📞 [+44 7787598914]